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Frequently Asked Questions

Looking to book or already have a booking?

If there is bad weather, your instructor will contact you to let you know if there is a cancellation due to poor weather. In most cases there will be the option of rescheduling or a full refund. 

Do not assume your activity is cancelled without confirming with your instructor. Many adventure sports are just as fun in the rain! If needed, the provider will rearrange your booking. You will be notified by email and can use the built-in chat on adventuro to communicate with your instructor.

You will also find their contact details in your payment confirmation email. Search in your inbox for “your payment has been successful”.

Please check the ‘What’s included’ and ‘What’s not included’ sections on the activity page. A link will be in your booking email.

To confirm your booking, you must pay on adventuro beforehand.

To pay, go to my account by clicking on menu in the top right-hand corner and go to ‘My Bookings’. There will be a link, ‘Pay to confirm,’ which takes you through to our secure payment provider, Stripe. 

Please check the course page for the cancellation of your booking, a link will be in your confirmation email. Our standard polices are as follows: 

Flexible means: 

  • You can cancel until 48 hours before your booking for a full refund
  • If you cancel after that, you’ll pay 50% up to 24 hours beforehand and the full amount after 24 hours 

Moderate means: 

  • You can cancel until 5 days before your booking for a full refund
  • If you cancel after that, you’ll pay 50% up to 48 hours beforehand and the full amount after 48 hours 

Firm means:

  • To receive a full refund, you must cancel at least 14 days before your booking
  • If you cancel between 7 and 14 days before your booking, you’ll pay 50% of the cost
  • If you cancel less than 7 days before the booking starts, you’ll pay the full amount

Strict means:

  • To receive a full refund, you must cancel at least 30 days before your booking
  • If you cancel between 7 and 30 days before your booking, you’ll pay 50% of the cost
  • If you cancel less than 7 days before the booking starts, you’ll pay the full amount
  • You can also receive a full refund if they cancel within 48 hours of paying, if the cancellation occurs at least 14 days before the booking starts

Custom means: 

  • Some courses have custom cancellation policies, which will be outlined on the course page.
  • Click on ‘Cancellation’ in the details to see the pop-up. 

If you have any questions regarding cancellation, please send the centre a message using the chat function. Go to ‘My Account‘

If you need to change your booking, send the course provider a message using the chat function.

Go to ‘My Account‘

Most centres reply on the same day that you make your booking request. However, some of our centres will be out flying or diving during the day so please bear this in mind. 

If you haven’t heard back and you are keen to get the booking confirmed then give us a message in the live chat and we can nudge things along for you. 

If you have an exisiting booking and want to change the number of people then send the centre a message in ‘My Account’ – ‘My Bookings’ – ‘Manage’. 

We can then update your booking and send you a payment link if required. 

Exact meeting point instructions will be included in your payment confirmation email. 

Some activities, such as paragliding, depend on the wind so contact details are also included in the payment confirmation email so you can liaise directly.

Contact details are included in the payment confirmation email so you can liaise directly with the centre. 

Search in your inbox for “your payment has been successful”.

Adventure Sports

  • We are not that particular about definitions or limitations to be honest, but here goes: adventur(o)e sports are any activities which require a degree of competence and daring due to doing something that humans do not naturally find themselves doing. Eg. scaling vertical walls, breathing underwater, and falling through the sky.
  • Some might say that all extreme sports are adventure sports but not all adventure sports are extreme, think gently kayaking across a tranquil lake…
  • Adventure sports incorporate a broader array of sports, including some that are less extreme, such as hiking or paddleboarding
  • All things worth doing come with some risk. Adventure sports come with risk, some more than others. However, when practiced in a professional safety-first environment, those risks can be reduced to minimal levels.
  • At adventuro, we check the reputation of each centre that joins the site to give you faith that each centre meets a good standard for safety.
  • We do not, however, take any responsibility for the safety of the experiences or courses which remains fully the responsibility of the centre that delivers your booking. If you are not satisfied with their approach when you arrive, do not take part. 

Other

  • People need information to make good decisions and the best information comes from someone who has been there, done it, and got the T-shirt. Please pass on your words of wisdom.

We would love to hear from you! Please go to our Become a Partner page

Alternatively, send us a message in the live chat in the bottom right hand corner. 

We make the onboarding process effortless and support you to create amazing listings. 

Yes absolutely. Either click on the ‘Gift Voucher‘ button at the top or go to any activity page and click Buy A Voucher.

Yes absolutely.

Just send us a message detailing the number of participants and your dates, and we will aim to get you the best price possible. 

We have a great array of AALA-accredited partners all over the UK that are well versed in conducting large groups or school trips. 

You can read our full terms of service here.

  • We are determined to make the world less boring. We intend to smash down the barriers to learning new cool hobbies. We want to be the go-to place to book adventure sports, whatever your level.
  • We hope to expand outside of the UK soon, if you are a centre across Europe or elsewhere get in touch so we can let you know when we expand to your country!

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Probably the Best Gift Voucher in the World

Now get a bonus 
10% 
back.

10% of the voucher value will be sent as additional voucher to you. So you can join your friend on what ever they choose!

Give the Gift of adventuro

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FAQs

All vouchers can be used on any activity on the adventuro platform, so you don’t need to worry if you haven’t chosen exactly right.

We have thousands of activites, lessons, and trips to choose from. 

Vouchers are valid for a full 18 months from the day of purchase so there is plenty of time to book! 

The booking must be made and confirmed ahead of the expiry date but does not necessarily need to take place ahead of the expiry date. 

All vouchers can be used on any activity on the adventuro platform. 

You can suggest an activity to add to the voucher, e.g. if you know the recipient loves Kayaking, but they are then free to choose any activity. 

There will be a QR code on the voucher that automatically directs them to the activity page you suggest. 

To use the voucher you just need to entre the code in the ‘coupon code’ section of the booking form on the activity page.

As with any payment, if your activity is cancelled you will be due a refund. If you paid with a voucher the voucher will be topped up to its previous level. 

Of course, however, you need to purchase each one separately as once you pay we create the voucher for you each time. 

Unfortunately not currently but we are working to bring this in the future

Nope! You can use the voucher in parts. Any remaining balance will stay on the same code so can it be used across multiple bookings. 

All vouchers are non-refundable and non-extendable. 

10% back offer is limited to £40 back.

Only one vouchers can be used per booking and cannot be used in conjunction with any other offer. 

The availability of activities on adventuro cannot be guaranteed. The selection of activities is subject to change.  

Voucher overview page
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Cancellation Policy

Flexible

  • You can cancel until 48 hours before your booking for a full refund.
  • If you cancel after that, you’ll pay 50% up to 24 hours beforehand and the full amount after 24 hours.
  • Where applicable, deposit payments are non-refundable.

Moderate

  • You can cancel until 5 days before your booking for a full refund.
  • If you cancel after that, you’ll pay 50% up to 48 hours beforehand and the full amount after 48 hours.
  • Where applicable, deposit payments are non-refundable.

Firm

  • To receive a full refund, you must cancel at least 14 days before their booking.
  • If you cancel between 7 and 14 days before your booking, you’ll pay 50% of the cost.
  • If you cancel less than 7 days before the booking starts, you’ll pay the full amount.
  • Where applicable, deposit payments are non-refundable.

Strict

  • To receive a full refund, you must cancel at least 30 days before your booking.
  • If you cancel between 7 and 30 days before your booking, you’ll pay 50% of the cost.
  • If you cancel less than 7 days before the booking starts, you’ll pay the full amount.
  • You can also receive a full refund if you cancel within 48 hours of paying if the cancellation occurs at least 14 days before the booking starts.
  • Where applicable, deposit payments are non-refundable.

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